Lost & stolen phone

If you lost the phone or it got stolen, we highly recommend you to:

• Contact the mobile provider as soon as possible to Lock the SIM card. Then apply for a new card with the same phone number and log in to Mixin on a new device.
• If you have already set up an emergency contact on Mixin Messenger, you can log in to Mixin via Emergency contact, then change the login phone number to a new one.

Please note that:

• Mixin Messenger CAN NOT help you to deactivate your account
• If you cannot get the same phone number and didn't set up emergency contact, Mixin CAN NOT help you change the login phone number.

Resources:

• Emergency Contact?
• How to change Phone number?
• How to do when I lose my phone?