• Updated

If you lost the phone or it got stolen, we highly recommend you to:

  • Contact the mobile provider as soon as possible to Lock the SIM card. Then apply for a new card with the same phone number and log in to Mixin on a new device.
  • If you have already set up an emergency contact on Mixin Messenger, you can log in to Mixin via Emergency contact, then change the login phone number to a new one.

Please note that:

  • Mixin Messenger CAN NOT help you to deactivate your account
  • If you cannot get the same phone number and didn't set up emergency contact, Mixin CAN NOT help you change the login phone number.


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